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Frequently Asked Questions

When will my order be shipped?

You will receive a message with the tracking number once the shipment is delivered to the shipping company

How are the products packed?

The products are firmly and securely packed by our team specializing in packaging, using packaging materials (such as cork, air-plastic, etc.) in order not to be affected by any damage during the shipping process.

Can products be damaged during shipping? If any damage occurs, what should I do?

We wrap the products in a very safe way so that no damage occurs to them. But if the products were damaged during shipping, please obtain proof from the sending company and photograph the product and email us via help@wowwooden.com

What is the estimated delivery time after the product is delivered to the shipping company?

The estimated time of order delivery is 14 – 28 business days in all countries.

wowwooden.com How is the site protected?

All necessary precautions have been taken to protect the information entered on our website. Our site is also protected with a certificate SSL-256 bit. It does not share any customer data with a third party.

How do I confirm my order?

You will be notified when the order is completed. We will send you an email about order confirmation. You can also view the order information on the website, the (My Orders) section, in your account on the site.

Can I order without creating an account on the site?

Yes, you can order. But we prefer to open an account and then place an order. 

What can I do if I forgot my password?

Click on the (forgot password) icon to attach the email address and change the password.

Can I change my address to receive the order?

You can change the address before sending the order to the shipping company by sending a message our e-mail. If you send it after we will not be able to change the delivery address.

Can I cancel my order?

Yes, you can cancel the order within two hours after completing the order by sending a message to our e-mail help@wowwooden.com. Orders cannot be canceled more than two hours after completing the purchase

Can I use more than one offer on the site?

The offers on our website are not related to each other and cannot be used together. We care about customers shopping comfortably. If you have any questions, suggestions, recommendations, or complaints, please do not hesitate to inform us at all. Your suggestions are important to us. We are working and will continue our work in order to provide you with the best services.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
By email: help@wowwooden.com or visit our Contact Us page.
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